Support — Rollscape

Last updated: August 3, 2026
Studio: Saltbeard Studios
Contact: saltbeardstudios@gmail.com

Need help with Rollscape? Start here.

Contact us

In the app (recommended): Open Settings → Contact us and choose Payment issue or General issue. Your mail app opens with a pre-filled message (include your Guest ID when possible).

Email: saltbeardstudios@gmail.com

For payment problems, include your Apple Order ID (Settings → Apple ID → Media & Purchases).

Quick help

No lives left

Buy heart packs in the Store, or try the Wheel for a chance at +1 heart.

Continue / ads

After game over you can watch a rewarded ad to continue — once per run. Remove Ads gives an ad-free continue (still once per run).

Not enough diamonds (◆)

Collect ◆ during climbs, buy packs in the Store, or use the Wheel.

Wheel won’t spin

Paid spins cost 5 ◆. Remove Ads users get 5 free spins per day.

Purchase not applied (Remove Ads)

Open Settings → Purchases → Restore purchases. If it still fails, email us with your Order ID.

Invite reward (1000 coins)

Your friend must enter your 9-character Guest ID in Settings → Invite, then finish a climb. You claim coins when you return to the hub.

Progress lost

Progress is stored on your device. Uninstalling the app or resetting the device can erase it. Optional Sign in with Apple may sync progress to the cloud when enabled.

App frozen or crashing

Force-quit Rollscape and reopen. Install the latest version from the App Store.